One call to start. Nothing for you to run after that.
The same four steps whether it’s a WordPress site, a custom application, or every system your business runs on. Two weeks from first call to fully managed.
A 30-minute call. Then access.
You tell us what the business runs on — a WordPress site, a custom app, a stack of both. We ask for access. That is the whole onboarding form.
We map every piece, and write it down.
Backups taken and verified first. Then every plugin, service, dependency, integration, and deploy path gets documented — often for the first time since it was built.
Untangled, backed up, and under watch.
Version control, staging, monitoring, and a patch schedule go in. Loose ends get tied off. From here, the 2am page goes to an engineer, not you.
Then it just runs.
Updates staged before production, backups restored to prove they work, engineers on call, and a report you can read in two minutes.
What you hand us. That’s the whole list.
No onboarding portal, no 40-question intake. If you don’t have something, we find it.
Access to where it’s hosted
Server, cloud account, or hosting panel — whatever exists.
Your domain and DNS login
So nothing breaks when we move or harden it.
Where the code lives
A repo, a zip, or “we honestly don’t know.” All three are fine.
30 minutes with whoever knows it best
Usually one person. Often the one who wants to stop being on call.
What happens in week one.
Kickoff call, access confirmed, full backup taken and stored off-site before we touch anything.
Backup restored to a sandbox to prove it works. Monitoring switched on in read-only mode.
Inventory: every plugin, service, dependency, integration, cron job, and deploy path.
Security scan and performance baseline, so month two can be measured against month one.
The written audit: what exists, what’s at risk, what it costs to fix. Yours to keep either way.
What we do every month.
Same six jobs for every client. The difference is how many systems they cover.
Response times, in the contract.
Published, not promised. If we miss one, it shows up in your monthly report.
What you get in writing.
You shouldn’t have to take our word for it. Three documents, on a schedule.
The week-one audit
What exists, what’s at risk, what it costs to fix. Delivered day five. Yours even if you never sign.
The monthly report
Uptime, updates shipped, backups restored, hours used, what we caught before you noticed.
Incident reports
Any Sev-1 or Sev-2 gets a plain-English write-up within 24 hours: what happened, why, and what changed.
Your price, before the first call.
Pick what you’re handing over. The week-one audit is free with every plan.
WordPress management
Application management
24/7 monitoring, 15-minute Sev-1 response and patching in every tier.
System management hosting
The site, the apps, the integrations, and the custom systems replacing your SaaS contracts, hosted and run as one environment.
- One team, one bill, one SLA
- Everything in the other two plans
- Architecture that removes seat fees
“The site stopped being a thing we talk about in meetings. That’s the whole review.”
Asked before every audit.
Two weeks from the first call for most systems. Week one is the audit, week two puts monitoring, backups, and version control in place.
No. It can stay in your cloud account, or move to ours. Same price either way, and you keep root access to your own.
That’s the most common starting point. Documenting it is what week one is for.
We tell you in writing, with what it would take to fix. No management contract starts until it can be run responsibly.
Approvals for anything that changes how the business works. Everything else is ours.
Any time. Your code, your data, your accounts. Leaving is a handover with documentation, not a negotiation.
Step one is a 30-minute call.
An engineer, not a salesperson. You leave with a plan either way.